Customer Service

Packing & Delivery

We do everything we can to pack your order and ship your items to you as fast as possible.

There may be rare occasions where an item you have ordered is not available in the warehouse. In such cases we will advise you of a new delivery date and give you the option of a similar product or a refund of the products that are not immediately available.

In general we pick and pack within 48 hrs. Anything outside of this time will be communicated to you. 

Satisfaction Guarantee

If you are unhappy with your purchase from us, we will happily refund you the product with a receipt of purchase.

If the products you ordered arrive broken, we will replace them free of charge - this will probably NEVER happen, because our products are UNBREAKABLE!

Returns & Replacements

Change of mind - We understand that things change, therefore returns for change of mind within 5 days are fine, however we will only give out a store credit note, or we will happily exchange the item for anything else on the website.

Return delivery needs to paid for and organised by the customer. All goods being returned must be in original packing and fit for resale. On return of the goods in satisfactory condition, you will be refunded with a store credit/exchange of your original purchase price minus the original delivery cost. Customers must accept the risk of breakages in returning for change of mind.

Products must be returned within 5 days of the original order.

Privacy & Security ("Unbreakable Drinkware", “we”, “us” or “our”) is committed to protecting the privacy of our website visitors and customers. Unbreakable Drinkware team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet.

Collection of personal information - “Personal information” is information that can identify you. The personal information we may ask for includes:

  • information that identifies you, such as your name
  • your delivery address;
  • your email address;
  • your telephone number; and
  • your debit/credit card details.

Credit card payments are processed by secure 3rd parties such as PayPal. We will never store your debit or credit card information in our company or in our website.

We also collect information about visitors to this Website using cookies and code embedded in this Website. Generally, if we do ask you for personal information, we will endeavour to say which information we require, and which information is optional.

Use of personal information - We usually collect personal information from you so that we can provide you with the goods you want. We may also use personal information for other reasons, including: - updating you on our latest products, news and special offers (unless you tell us not to – which you can do at any time); and - conducting appropriate anti-fraud checks (this is done only to confirm your identity – a credit check is not performed, and your credit rating is unaffected).

If you don’t provide some of the personal information we ask for (e.g., your name and address), we may be unable to provide you with the goods you want.
If we disclose your personal information to any of our group companies, we may use it for the same purposes that we may (including so that they can update you on their latest products, news and special offers via e-mail, post and telephone).

Disclosure of personal information - We may disclose your personal information to any of our group or support companies in relation to processing your order and supporting you. We will provide personal information about our customers to third parties outside our group companies. These third parties usually help us in providing goods and services to you, and include:

  • couriers (who we arrange to deliver goods to you on our behalf);
  • organisations who carry out credit, fraud and other security checks; and
  • outsourced service providers (e.g., market research agencies).

We try to limit the information we provide to third parties to the information they need to help us provide goods and services to you. We also enter into contracts with these third parties that require them to meet the privacy standards we set for ourselves in handling your personal information and use your personal information only for the purposes we gave it to them.

Communication & marketing - If you have made a purchase from our store, we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Unbreakable Drinkware.

All members of Unbreakable Drinkware have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties, you can simply Un-Subscribe from any emails you receive.

Third party sites - Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Accessing your information - You have the right to access the information which Unbreakable Drinkware holds about you. You can also ask for corrections to be made. You can request access to your personal information by contacting us at