Shipping and Delivery Information

Packing & Delivery

We strive to ensure that your order is packed and shipped to you as quickly as possible. However, there may be infrequent instances where an item you ordered is unavailable in the warehouse.

In these situations, we will inform you of a revised delivery date and provide you with the choice of a comparable product or a refund for the items that are not readily available. Typically, we process and pack orders within 72 hours.

Any delays beyond this timeframe will be communicated to you.

Satisfaction Guarantee

If you are dissatisfied with your purchase, we will gladly refund you.

In the unlikely event that the products you ordered arrive damaged, we will replace them at no cost - this is highly unlikely to occur, as our products are designed to be UNBREAKABLE!

Returns & Replacements

Change of mind - We recognise that circumstances can change; thus, returns for change of mind are acceptable within 5 days. However, we will only issue a store credit note, or we will gladly exchange the item for any other product available on the website.

The return delivery must be arranged and paid for by the customer. All items being returned should be in their original packaging and suitable for resale. Upon the return of the goods in satisfactory condition, you will receive a refund in the form of store credit or an exchange for your original purchase price, excluding the initial delivery cost. Customers must bear the risk of any damages that may occur during the return process for change of mind.

Products should be returned within 5 days of the original order.