Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about our shatterproof polycarbonate and Tritan drinkware, ordering, shipping, returns, and bulk purchasing. Can't find your answer? Contact us and we'll get back to you promptly.
About Our Shatterproof Drinkware
What makes your drinkware shatterproof?
Our drinkware is made from premium polycarbonate or Tritan copolyester — engineering-grade materials that are specifically designed to withstand impacts without shattering or cracking. Unlike traditional glass, polycarbonate and Tritan flex on impact rather than breaking, making them the safest choice for outdoor venues, poolside bars, events, schools, and aged care facilities.
What materials are your unbreakable drinkware items made from?
We stock two premium materials:
- Polycarbonate — used in the Polysafe and D-Still ranges. Crystal-clear, BPA-free, and the most widely used material in professional hospitality drinkware.
- Tritan copolyester — used in the Palm Outdoor range. BPA-free, incredibly tough, and retains clarity through thousands of wash cycles.
Do your shatterproof glasses look like real glass?
Yes. Our premium polycarbonate and Tritan glasses have exceptional optical clarity that is virtually indistinguishable from real glass. Many of our customers — including hospitality professionals — report that their guests cannot tell the difference.
Are your products BPA-free and food safe?
Yes. All drinkware sold by Unbreakable Drinkware is BPA-free and food safe, meeting Australian food contact standards.
Are your products dishwasher safe?
Yes. All of our polycarbonate and Tritan drinkware is dishwasher safe. We recommend using brand-specific cleaning products (such as Polysafe Polyclean or D-Still Poly Rejuvenate Powder) and a gentle cycle for best results. See our care guides for full instructions:
- Polysafe Care & Maintenance Guide
- D-Still Care & Maintenance Guide
- Palm Outdoor Care & Maintenance Guide
Are your glasses microwave safe?
Palm Outdoor Tritan drinkware is microwave safe. Polycarbonate drinkware (Polysafe and D-Still) is not recommended for microwave use.
Can polycarbonate glasses be used outdoors and poolside?
Yes — this is one of the primary reasons customers choose shatterproof drinkware. Our polycarbonate and Tritan glasses are ideal for poolside bars, outdoor dining, alfresco venues, festivals, and events where traditional glass is prohibited or poses a safety risk.
Are your beer glasses Weights & Measures approved?
Yes. Selected Polysafe beer glasses are Weights & Measures certified for use in Australian licensed venues. Check individual product listings for certification details.
Ordering & Bulk Purchasing
Do you offer bulk purchase pricing?
Yes. We welcome bulk orders from hospitality venues, event companies, schools, aged care facilities, and corporate buyers. For large volume orders, please contact us to discuss your requirements and we’ll provide a tailored quote.
What is the minimum order quantity for bulk purchases?
There is no minimum order quantity for standard purchases — you can order as few or as many as you need. For custom printed drinkware, our minimum order quantity (MOQ) is 96 units per item.
Do you offer custom printing on your shatterproof glasses?
Yes. We offer custom printing on our unbreakable glasses, making them ideal for corporate events, branded merchandise, weddings, and hospitality venues. The minimum order quantity for custom printing is 96 units per item. Please contact us to discuss your project.
Can I mix and match products in a bulk order?
Yes. You can mix and match products across our range to build the right order for your venue or event. Contact us if you need help selecting the right combination of glasses, jugs, or tableware for your requirements.
Do you supply to hospitality venues, schools, and aged care facilities?
Yes. We supply to bars, restaurants, hotels, sports clubs, schools, childcare centres, aged care facilities, hospitals, and disability support services across Australia. Our shatterproof drinkware is specifically suited to these environments. Contact us for institutional or trade pricing.
Shipping & Delivery
How long does it take for my order to arrive?
We process and pack orders within 72 hours of receipt. Any delays beyond this timeframe will be communicated to you by email. Delivery times vary by location — visit our delivery rates page for estimated timeframes.
Do you ship across Australia?
Yes. We ship to all states and territories across Australia, including regional and remote areas. Visit our delivery rates page for full details and pricing.
Do you ship internationally?
Yes, we do ship internationally. Please visit our delivery rates page for international shipping options and pricing.
What if my order arrives damaged?
In the unlikely event that your order arrives damaged, we will replace the affected items at no cost to you. Our products are designed to be shatterproof and are packed carefully to ensure safe delivery — but if something goes wrong, we’ll make it right. Please contact us with your order details and photos of the damage.
Returns & Exchanges
What is your returns policy?
If you are dissatisfied with your purchase for any reason, we will gladly exchange or refund you in full. Please contact us within a reasonable timeframe of receiving your order and we’ll arrange the return or exchange process.
What if I ordered the wrong product?
No problem. Contact us and we’ll help you exchange for the right product. We want to make sure you end up with the drinkware that’s right for your needs.
Visiting Us & Getting in Touch
Where are you located and can I visit in person?
Unbreakable Drinkware is located at Suite B, Building 32, Suakin Drive, Mosman NSW 2088, Australia. We welcome visitors — please call (02) 8355 5447 to arrange an appointment.
How do I contact Unbreakable Drinkware?
You can reach us via our contact page or by calling (02) 8355 5447. We aim to respond to all enquiries promptly.
Are you related to The Flying Fork?
Yes! Unbreakable Drinkware and The Flying Fork are sister brands, both owned and operated by the same small Australian family business. The Flying Fork offers a broader range of hospitality products at wholesale rates — the more you order, the bigger the discount.
